Terms for returning balance on failed, partial, or canceled orders.
1. General Policy
KIISMM uses a balance top-up system. All SMM service order transactions use your account balance. Balance that has been added cannot be withdrawn back to a bank account, but it can be used for all services available on the panel.
2. Automatic Refund to Balance
Refund are automatically returned to your account balance in the following cases:
Failed Order — If the order cannot be processed by the provider (e.g. service unavailable, invalid link), the full cost is refunded automatically.
Partial Order — If the provider only processes part of it (e.g. ordered 1000, delivered 700), the undelivered remainder (300) is automatically refunded pro rata.
Canceled Order — If the provider cancels the order, the full cost is refunded.
Drip-Feed Canceled — If you cancel the remaining drip-feed batches, the balance for the batches not yet sent is refunded automatically.
Refunds to your balance are real-time or take at most a few minutes after the provider updates the order status.
3. Non-Refundable Cases
Orders that already have the status Completed (fully completed).
Orders that experience a drop after completion — drops are a natural risk of SMM (unless the service provides a refill guarantee).
A target link that is wrong or does not match the service after the order has been processed (you must check before ordering).
Loss of followers/likes due to social media platform algorithm policies.
4. Refill Guarantee (If Available)
Some services provide a refill guarantee for a set period (30 days, 60 days, 90 days, etc.). Guarantee information is stated in each service's description. To claim:
Submit it within the guarantee period while it is still valid.
Include a screenshot of the order and the current state of the target account.
KIISMM